Windows Update Causes Blue Screen of Death When Printing

I’ve been an IT professional since the Windows XP days. Back then, it was common knowledge to turn off automatic Windows updates and only install updates manually as needed. The reason for this was Microsoft was notorious for pushing updates to Windows XP that would cause bugs and glitches, or break your computer altogether. A lot has changed since then, and with online security more of a concern than ever now it is definitely considered best practice to leave Windows 10 automatic updates turned on. (Microsoft disabled the ability to turn updates off altogether, but allows you to pause automatic updates for up to 90 days)

This being said, they still aren’t perfect, as we’ve seen with the March 2021 Windows 10 update causing many computers to crash with a BSoD when you try to print any document. We’ve gotten many calls about this issue over the last few hours, so here’s a handy guide on how to fix this issue yourself without paying a repair shop (Because apparently I hate money)

Step One: Type “CMD” (without the quotes) into the Search bar at the bottom left of your screen.

Step Two: Right click on the Command Prompt icon, and select “Run as Administrator”

Step Three: Type this command in exactly, then press Enter

wusa /uninstall /kb:5000802

Step Four: Click “OK” on the window that pops up

Step Five: When the update has been uninstalled, restart your computer.

That’s it. You should now be able to print again without crashing your computer. If you want to make sure all the Windows system files are intact you can also run a System File Checker, by running CMD as Administrator again, and typing “SFC /scannow” (without quotes.)

You can also check out This Article on BleepingComputer.com for more information and details on other methods to fix this issue.

If this operation is outside of your wheelhouse, don’t worry. Just CALL US or EMAIL US to schedule an onsite consultation, or bring your computer by our shop at 9071 Mansfield Rd. 8am-6pm Mon-Fri or 10am-4pm Saturday.